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Below you will find the most frequently asked questions. If you need more information or are not finding answers to your questions, click the button below to contact a specialists.

FAQ

Frequently Asked Questions

What EV charging equipment do I need for my dealership and how much does the equipment cost?

InCharge Energy can help you pick the right EV charging equipment to meet Honda’s requirements and the needs of your dealership and your customers. You can find Honda’s minimum requirements based on your dealer Tier rating on the hardware page. AHM has negotiated a national discount for Honda dealers. Here is the equipment pricing for the three tiers and the individual hardware. Click here for Pricing and Tier Bundles.

What are the benefits of choosing InCharge?

InCharge is the largest Dealer EV charging company in the industry. Our team has installed thousands of EV chargers at dealers and understand your unique challenges. The InCharge solution is an all in one solution from a single provider for hardware, software, installation service and support. With other providers you have to manage with 3-4 different companies for your EV charging solution. Lastly InCharge is one of the few EV charging companies that is financially stable and will be here to support you in the future, with most chargers in stock right now, getting you certified faster.

Can I use my own electrician?

Many times a dealership prefers to work with their own electrical contractor. For cases like this, InCharge allows the dealer to follow prescribed requirements for the placement of the charging equipment and self-contracted electrical infrastructure that meets the National Electrical Code. InCharge will verify that the infrastructure was installed correctly through a review of the permit package and photographs, among other things. Once this review is completed, InCharge will ship the dealer the charging equipment and send technicians to your facility to do the final equipment commissioning, testing, final closeout. Honda will not reimburse dealers who opt to work with their own electrical contractor.

What does InCharge need to determine if I have enough power for the EV chargers?

InCharge will need 12 months of electric bills, pictures of the main electrical panel and service and the chargers that you want to install. Sometimes we will need to do a site visit if the equipment is older.

How long does it take to receive my quotation after my site assessment?

The average time to receive your quotation is two to four weeks. If a utility upgrade is required this will take longer.

My dealership allows public access to the area where I’m installing charging equipment. Can I limit access to the EV charger?

Our software, In-Control, allows dealers to limit access by requiring a PIN or monetizing the station for credit card processing or RFID cards that reimburses the dealer for utilization.

What is the standard warranty on the EV charging equipment?

AHM includes a two-year warranty. Dealer is responsible for 3yr Extended Warranty, Preventative Maintenance and In-Control Charger Network.

How do I read my proposal?

InCharge can support review of the proposal via in person or remote.

What is the best way to figure out where to put the chargers?

The best way is to schedule a site review with one of our specialists. They can help explain the best options, how you and your customers will use the chargers, and how to reduce costs for the installation.

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If you have more questions, want to speak with a charging expert or are ready to get a site assessment, we’re here for you.