This Privacy Statement was last updated Feb 1, 2021.
InCharge may collect personal information to help you access our solutions and to improve the InCharge service. This Privacy Statement explains how InCharge Energy, Inc. (“InCharge,” “we,” “us,” or “our”) handles your personal information when you visit or use www.InChargeUS.com (the “Site”), the InCharge mobile application, and any other website or mobile application that links to this Privacy Statement (collectively, the “Services”).
Please review this Privacy Statement carefully. By using our Services you consent to the use and sharing of your personal information as described in this Privacy Statement. If you do not agree with these practices, please do not use the Software and Services, or otherwise provide us with your personal information.
Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Privacy Statement.
Collection of Information
When you use our Services we may collect or receive information about you.
Information You Provide Directly
You may provide information to us when you use our Services, including when you register with InCharge, search within or browse data through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include your name, email address, phone number, service address, place of installation, and payment information, including credit card information and billing address used to complete the transactions, and other information that may identify you. When you use our Services we collect information related to that user and company, including the products or services purchased and you have access to, and the date and time of the service.
Information We Collect Automatically
We also may receive and store certain information about you and your charger(s) automatically when you access or use our Site and Services. This information may include:
- Information related to the chargers you use to access our Services;
- The type of web browser and operating system you use to access our Services;
- Your IP address;
- The domain name of your Internet service provider;
- The specific InCharge pages you visit, content you view, features you use and the date and time of your visits; and
- Your search terms, the website you visited before you came to our Services, and other clickstream data.
Use of Information
We may use the information we collect or receive about you to:
- Connect your chargers and access its status;
- Complete your charger transactions;
- Contact you in connection with your maintenance;
- Contact you with promotional offerings or other communications that may be of interest to you;
- Respond to your questions and assist with problems with our Services;
- Personalize the content and features you see when you visit our Services;
- Serve advertisements tailored to your interests;
- Improve the content and functionality of our Services;
- Help the Service Providers on our platform improve their offerings;
- Better understand our users’ demographics, interests and behaviors;
- Enhance other information we have about you to help us better understand you and determine your interests;
- Provide recommendations to you;
- Manage our everyday business needs, such as auditing, administration of our Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law;
- Calculate the total number of visitors to our Services and to each page or feature of our Services.
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.
When you use the Services, we may collect precise location data about the portal from the InCharge app or browser. If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect the precise location of your device when the InCharge app is running in the foreground or background of your device while we are processing your requests. We may also derive your approximate location from your IP address. We use your location information to provide more accurate services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the InCharge mobile app. If you choose to disable the location feature, we will not receive precise location information from your device, which may compromise the accuracy of services in some situations, for instance, if you are located in a large area, such as a park.
Sharing with Third Parties
To help us run our business, we may share your information, including your contact information, ratings, other information you provide directly, and information collected automatically, with entities that provide services to us, including third parties that provide payment processing, advertising services, web analytics, data processing, IT services, customer support and other services. To help provide you with a high quality network service, we also may share your information, including your personal information, with the independent contractors, who complete your requested service. Similarly, we may share your name, phone number, order information, customer feedback and other information related to your requests with InCharge Service Providers. We may also disclose aggregate, anonymous information to these third party service providers.
When Required By Law
We recognize that information related to your use of our services could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity. We will use good faith efforts to determine whether it is appropriate to respond to law enforcement requests, but reserve all rights to disclose information in response to law enforcement requests to the extent we believe it is necessary or appropriate.
In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.
Accessing and Correcting Your Personal Information
Keeping your personal information current helps ensure that we provide you with the most relevant offers and high level service. You can access and update your personal information via your account profile or by reaching us at privacy@InChargeUS.com. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous transactions through our Services for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
InCharge may retain aggregate or anonymized data indefinitely.
Third Party Sites
If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
Your California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by InCharge pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or mailing address provided below. Please allow 30 days for a response.
California Do Not Track Disclosure
InCharge does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.
Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at privacy@InChargeUS.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information.
InCharge is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
InCharge has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, InCharge does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to InCharge.
You are responsible for safeguarding your username and password.
Changes to This Privacy Statement
Our Services may change from time to time. As a result, we reserve the right to update or modify this Privacy Statement at any time and from time to time without prior notice. If we make any material changes to the way we use or disclose your personal information, we will notify you by email, at the email address you have provided to us. If you object to any changes you must cease using our Services. Please review this Privacy Statement periodically by visiting this webpage. This Privacy Statement was last updated on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Privacy Statement indicates your agreement to the terms of the revised Privacy Statement.
If you have any questions or concerns relating to this Privacy Statement or our privacy practices please contact us at:
InCharge Energy, Inc.
1433 5th St, Santa Monica, CA 90401
Please reach out to learn more, or if you have any questions about electrifying your commercial fleet, researching grants and incentives, or just general questions about the EV Infrastructure process. InCharge is here to help.